First Party: The facility, which is (Ahgez Information Technology Company) L.L.C, referred to as the “First Party” is the service provider.

The second party: referred to as the “client” who benefits from the service.

General terms of agreement

  • 1- Not to publish any material that violates Islamic law or the teachings of the Kingdom of Saudi Arabia, and the second party alone bears the responsibility for that.
  • 2- The first party provides technical services, such as programming and designing the website or mobile application, or renting hosting or servers for the benefit of the second party, without any relationship or responsibility towards the content published by the second party.
  • 3- Intellectual property rights and trademark rights are reserved to their owners pursuant to statutory certificates approved by the relevant official authorities.
  • 4- The first party is committed to providing technical support services and working to continue providing the service and the obligations resulting from the contract in the event of interruption or cessation for technical or systemic reasons, and to inform the second party of any interruption or cessation with an explanation of the reasons, whether technical or technical, such as updating systems or technical or systemic problems, and this is done via Informing the second party via the ticket system, email, or other means of communication.
  • 5- The First Party has the right to ask the customer to provide proof of his identity, and to provide supporting documents if he is a licensed company or facility upon contracting for reference when needed. The First Party undertakes not to pass this data to any other party except the official authorities in the Kingdom of Saudi Arabia if requested. that.
  • 6- The first party has the right to stop the service in the event of misuse of the site, application, store or platform. For example, but not limited to: piracy - threatening and inciting messages - publishing messages in large quantities - selling or distributing illegal products or materials, etc.
  • 7- When the second party violates the terms of this agreement, the first party has the right to take the necessary legal action, including (warning and correspondence), and if the matter requires closing or stopping the service or reporting it to the regulatory authorities according to the damages resulting from that, the second party has no right to demand compensation or recover a previously paid amount. To serve.
  • 8- The first party has the right to stop the services provided to the second party in the event of overdue and overdue invoices without any responsibility arising from the first party as a result of any damages suffered by the second party and to ask the customer to pay a financial fine not exceeding 10% of the value of the service in addition to paying for the period during which the service was stopped. Until the date of payment by the customer, with the renewal period being paid for the next time period of the service subscription according to the specific plan for the service.
  • 9- The first party does not provide any guarantees of any kind - explicitly or implicitly - that the service will be uninterrupted or error-free, but rather will make every effort to provide protection and stability for the servers and reach the minimum level of service interruption.
  • 10- The customer has no right to claim any compensation from the first party for the inability to use or deal with the services, including but not limited to “stopping or interruption of the service for an external reason such as server failure - communication or DNS problems - information leakage - piracy or sabotage attempts - “Misuse Mistakes”
  • 11- We alert the second party that “defamation” is a crime within the “Cybercrime Control System” in the Kingdom of Saudi Arabia and is punishable by law. Therefore, if the first party is exposed to defamation, it has the right to stop the services of the second party and submit the evidence to the relevant regulatory authorities to take the necessary legal action.
  • 12- When the customer circumvents or circumvents some of the terms of our usage agreement, this is considered a clear violation of the terms of use of our services, which were originally added in order to ensure the safety of the services provided to the customer. We regret that the customer’s account with us will be suspended, as this may cause the crew to waste time in Administrative and technical matters, in addition to causing general damage to the services provided to customers, a compensatory fine must be paid to reopen the account.

Financial transactions, payment, billing and refunds

  • 1- The contract value is paid in full before activating any hosting service, servers, domains, and special software.
  • 2- When making a deposit or transfer of any amount to pay a renewal bill or a required service, the customer must confirm the deposit and inform us of this by opening a ticket through the ticket system within a period not exceeding 48 hours. We do not accept any notification or confirmation of the deposit except through the company’s ticket system. Just .
  • 3- The First Party shall not bear responsibility for any financial transfer made by mistake, nor shall the First Party bear the consequences of redoing that transfer.
  • 4- The company is not responsible for any transfers, deposits, or delivery of any amount except through one of the official payment methods approved through it, which are: via electronic payment on the company’s website - bank transfers to the company’s accounts - bank checks in the name of the company - cash receipt in one of the company’s branches shown. Within the company’s website, the company disclaims all responsibility for any transfers or payments that are not made through the mentioned methods.
  • 5- Invoices for renewals of services are issued 7 days before their expiry, and a notification is sent to the customer via his email. The customer must pay within 7 days and before the end of his subscription, as the subscription and the expired service automatically stop immediately upon the end of the subscription, and the first party disclaims any responsibility for any damages. The service or customer may be held responsible for not renewing the subscription before the end of the service.
  • 6- Private server service invoices are issued 7 days before their expiration, and a notification is sent to the customer via his email. The customer must pay within the first 4 days of issuing the invoice. If payment is not made 4 days before expiration, a request will be automatically issued to the data center. To cancel the service, the service stops for the last 3 days of the subscription, and the server is automatically canceled and deleted immediately upon the end of the subscription. The first party disclaims responsibility for any damages that may be caused to the service or the customer for not renewing the subscription before the end of the service within the specified period mentioned previously.
  • 7- In the event of emergency circumstances that may prevent the customer from paying the service on time and before the end of the subscription, the customer must notify us with a ticket through the ticket system before the end of his subscription informing us of the customer’s inability to pay in a timely manner and requesting a payment deadline, and the Customer Service Department has the right to accept This or rejecting it as they deem appropriate, knowing that the customer will be fully cooperated unless his subscription ends.
  • 8- The customer has the right to recover the amounts paid (in the case of the annual subscription for shared and unlimited hosting only) within 14 days of receiving the site as a trial period after deducting the value of the domain, in the event that the customer is not satisfied with the service provided by us and without any violation occurring on the site or the customer. Knowing that 7.5% of the total value of the recovered amount is deducted as a recovery fee, in addition to the value-added tax deduction, because it is due as soon as the amount is deposited in our accounts.
  • 9- If the implementation of the service has begun, the customer has no right to demand a refund of the amount or part of it, and the service is considered valid as soon as the implementation work begins. Examples of this, but not limited to (programming and design services, licenses, private servers, domains), noting that many services are paid a financial cost to provide them. To third parties such as licensing services, servers and domain names.
  • 10- The customer's balance in his customer area with the first party cannot be exchanged for a financial sum for the customer, and the balance can be replaced with services by the first party.

Terms of hosting and domain services

  • 1- If the bandwidth specified for the site expires, the site will be automatically stopped until the beginning of the Gregorian month. If you wish to open the site, an amount of 50 riyals will be paid to open the site until the end of the month (for one month), or you can upgrade to a higher data transfer plan, and the customer must ensure the size The user's monthly data transfer through his site's control panel.
  • 2- In limited shared hosting, the customer has the right to consume 3% of the server’s resources. If this limit exceeds this limit, the site is automatically stopped and the customer is asked to find out the cause of the problem and solve it within (24) hours or upgrade the plan. In the event that the problem is not solved, a backup copy is delivered to the customer. And terminate his subscription.
  • 3- In the event that the customer’s subscription expires, he will be notified of this through the company’s automatic reminder system. In the event of failure to pay on the specified date, the website will be suspended. When requesting to reactivate the service after its expiration or for a backup copy of the website, a fine of 150 riyals will be paid, and the customer has no right to claim. By opening the site or a backup copy of it 10 days after the end of the service.
  • 4- Any attempt to hack or tamper with the server by one of the accounts on the shared hosting will subject the site to deletion without any prior notice to the customer, and the customer has no right to claim any amounts that have been paid.
  • 5- The first party prohibits the installation of special programs, scripts, or additions that harm the sites or cause pressure on the servers.
  • 6- It is not permitted to install and use proxy bypass software or programs on your site, and if we find such software, the client’s site will be closed immediately until the first party reviews and removes this violation.
  • 7- The first party provides advanced and multiple backup services and high-level security protection for the client’s software and services. The backups are repeated for multiple different periods of time and on several servers to provide the highest levels of security for the client’s data and services. In any case, the client bears responsibility for maintaining his website and taking periodic backups to preserve it. In a safe place from time to time.
  • 8- Technical support is to ensure the site's operation throughout the day, and technical support does not include any additions to the content such as fixing problems with the content, nor the contents of the site, including programs, interfaces, scripts, magazines, etc., and if assistance is provided free of charge in this through the technical support staff, it is out of courtesy to the customer, which The work pressure of the technical support staff may not allow it every time.
  • 9- The first party is committed to protecting the domains reserved on the main panel, and disclaims all responsibility after the customer receives the domain control panel.
  • 10- If the customer wishes to renew one of the domains after completion for a period not exceeding two weeks, he will be charged a fine of 100 riyals, and the period for it to be restored and operational takes between 3 to 24 hours from the completion of the renewal process. The first party has the least responsibility for the loss, withdrawal, or increase in value of the domain after two weeks have passed. From its end.
  • 11- After requesting to cancel the hosting and transferring his site to another company, the customer does not have the right to return again and demand that his site be reopened on our hosting, unless the service is requested again.
  • 12- If the server/hosting was requested but was not actually operated, the amount cannot be refunded after 15 days from the date of requesting the service.
  • 13- In the event that the hosting/server, whatever the type of service, is reserved for more than a month, the amount cannot be refunded after 15 days of the agreement, even if the hosting/server is not used for several months to come.
  • 14- We do not bear responsibility for the damages that your site is exposed to as a result of errors committed by the second party or as a result of server failure for any reason, including the loss of customer data, whether files or databases, as a result of server hard disk failure. The customer is not entitled to claim any compensation or refund the hosting amount or any Another service.

Terms of design and programming services

  • 1- Contracting for any project for design, programming, or development services requires that a special account be created for the concerned party through our website so that all project details are linked to it. In order to begin work, it also requires that an official request ticket be opened to document the implementation stages, including all the details and requirements required to be implemented. It includes all the data required to start the work, as the work personnel will not start any project for which there is no request detailing all the details required to be implemented.
  • 2- The first party disclaims all responsibility for the delay in delivery dates due to the delay in opening a request through the concerned authority to authorize us to begin work on its project, as the agreed upon time period for implementing the project will begin from the time the request is approved through project management via the tickets and requests system, and it will not be taken into account. Any other periods that have passed before that.
  • 3- The official working hours for the First Party and Project Management are from nine in the morning until five in the evening from Sunday to Thursday. If the service is requested outside official working hours, a response will be made the next day. There are some requests that require a maximum response within 72 working hours.
  • 4- The first party provides several ways to communicate with some of the company’s members from sales and customer services, but official dealing will be through your account registered on our website and customer service for any requests, services, technical support, accounts, etc., and any other means of communication will not be considered official and will not taken into account.
  • 5- The first party will not start work on any project until after completing the amount due at the beginning of the project as stipulated in our contracts.
  • 6- In the event that the implementation of the project is halted or the client requests cancellation of the project after its commencement by the first party for any reason, the value of the 50% paid as an advance for the implementation of the project will be a legitimate right for the first party in accordance with its commitment to all provisions of the project.
  • 7- If the implementation of the project stops for any reason from the start of its implementation by the first party for any reason, the value of the 50% paid as an advance for the implementation of the project will be a legitimate right for the client or the concerned party due to our failure to comply with all the terms of the project.
  • 8- The client must provide all materials required for the content, including but not limited to (texts - high-resolution images - logos - charts - data tables), which require use in the project. If all or part of them are not provided, he will replace their part in the project. To virtual (unreal) content, as an example, showing the location of the content that can be replaced later, and the first party will not write, design, or participate in any content unless this is agreed upon in advance through the job offer.
  • 9- In medium and large projects, the first party relies on designing the project interfaces in the form of images that are sent to the client to obtain his approval. In small projects, they are implemented directly on the site and then sent to the client to obtain approval. In the event that there are modifications to the design, comments must be submitted within a maximum of 5 days. After the initial delivery and any delay by the customer, these amendments will be considered acceptable and the work will be followed up to ensure its delivery on the scheduled date. If comments are made after 5 days have passed, it will result in an additional period and an additional cost for each day of delay. Amendments are also allowed to be limited to only two times. There will be an additional cost if the amendment is requested again.
  • 10- Upon completion of the project delivery, the client must submit comments within a maximum of 7 days after the final delivery. Amendments are allowed to be limited to only two times, and there will be an additional cost if the amendment is requested more times or the size of the amendments exceeds 7 working days from the time of final delivery.
  • 11- When moving to another phase of the project, for example (after completing the interface design and moving to the coding phase), the client does not have the right to request new modifications to the previous phase. If this is requested, additional periods and an additional cost will be charged to the client.
  • 12- In e-store projects, whether websites or mobile applications, the addition of products, images, and services is through the client, and the project is delivered through the first party with pictures and virtual products as an example only to illustrate the form and method of work. The first party is not obligated to add any products unless this is agreed upon through the contract. /Job offer.
  • 13- Ahgez Information Technology Company is happy to provide assistance to its customers unless it requires time and effort on the part of the work team. Ehziz Information Technology Company does not provide any additional technical support services after the project is delivered within 14 days and in the event that the customer wishes to subscribe to the technical support service for a period of one month/6 months/year. They can communicate with customer service representatives to subscribe to technical support services.
  • 14- In projects that are implemented on open source programs or systems, for example but not limited to, WordPress, OpenCart, Magento, etc., the first party is not responsible for amending the internal programming system, but rather its responsibility lies only with the interfaces and providing the external requirements agreed upon in the contract. /Job offer.
  • 15- The customer is obligated not to remove the logo or the set of rights for the technical projects of the Book Information Technology Company, whether programs, designs, applications, or anything else. This is the logo or the rights that are placed at the bottom of the project. If they are removed, it violates the use agreement of the Book Information Technology Company, and the first party has the right At that time, some or all of its services may be banned, which in some cases may include support, assistance, development, renewal, or obtaining agreed-upon benefits. In the event of a request to remove the rights, 25% of the value of the entire project is calculated.
  • 16- The First Party seeks to store or archive all electronic files used in producing the project. However, the First Party does not provide any guarantee that any stored or archived files can be retrieved in the future after 14 days have passed from the final delivery of the project. Once the project is launched, archiving files and databases and copying these files becomes the client's full responsibility.

Based on the continuous updates to the technical, commercial and legal systems, the first party may and has the right to update the terms and conditions by adding, amending or canceling them at any time and without prior notice to the second party.

Your request for our services is your acknowledgment that you have read and fully agreed to the above terms

* This agreement was last updated on 03/01/2022